Cancellation & Refund Policy

At ECON Building Centre, we are committed to providing a seamless shopping experience for all our customers. We understand that sometimes things may not go as planned, and we are here to make it right. Please take a moment to review our cancellation and refund policy before making a purchase on our platform.

Cancellation Policy

You may cancel your order at any time before the product(s) are shipped from the vendor. To cancel an order, please contact our customer service team via email at [email protected] or by phone at +91 9564439100. Please have your order number and relevant details available when you contact us. Once your cancellation request is received, we will process your refund within 7 business days.

If the product(s) have already been shipped, the cancellation request will not be accepted. You will need to wait for the product(s) to arrive and initiate a return request as per our return policy.

Refund Policy

We offer a 7-day return policy for most products purchased on our platform. If you are not satisfied with your purchase, you may request a return within 7 days of receiving the product(s). To initiate a return, please contact our customer service team via email at [email protected] or by phone at +91 9564439100. Please have your order number and relevant details available when you contact us.

Once your return request is approved, you will receive a return confirmation email with instructions on how to proceed. Please note that the product(s) must be in their original packaging and unused/uninstalled to be eligible for a return. We reserve the right to reject any returns that do not meet these criteria.

Upon receiving the returned product(s), we will inspect them and process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

Exceptions

The following products are not eligible for return:

Customized or made-to-order products

Products that have been installed or used

Products with missing parts or damaged packaging

Products purchased during a sale or promotional event

Please contact our customer service team for further details on our cancellation and refund policy or if you have any questions or concerns. We are here to help you have a hassle-free shopping experience on our platform.